Note : If the form is not fully completed and notarized with a raised seal or rubber stamped seal, or if the serial number is not legible on the photocopy, your request will not be honored. *It will take approximately 4 to 6 weeks to process your request for a combination.Mail the original completed, notarized Lost Combination Form and the photocopy of the back of your lock to the address above.Be sure to hand write the serial number on the photocopy. This copy MUST clearly show that the lock is not attached to anything. Photocopy the serial number on the back case of your combination lock.In lieu of notarization, the form must be signed by a prison official. *Note: Inmates at a correctional facility - in addition to the lost combination form, you must submit your request on official prison letterhead. Get your Lost Combination Form notarized by a Notary Public to prove that you are the owner of the lock (you can include up to 6 combinations on one notarized form).Please follow the procedure outlined below to obtain the combination to your lock and submit your request to: We no longer provide lock combinations in response to phone, fax, or email requests. How do I obtain the combination that I use for personal use? Due to increased security concerns nationwide, Master Lock recognizes the heightened need for additional safety measures. I've forgotten the combination to my standard dial combination lock.We will verify the key code and contact you if it is invalid. When purchasing, choose the keyed-alike or master-keyed option and enter your key code in the ‘previous key number to match’ field. Is it possible to order a new lock that my existing key will work with? It may be possible if you originally ordered a keyed-alike or master-keyed product and are purchasing the same lock model.There is no such thing as a 'Master' key that will open all ABUS products. Can I send my lock to ABUS to have keys made? Without the key number, there is no way for ABUS to know which key will open your lock. I have lost the keys that came with my lock and I do not know my key number.If we are also unable to get a replacement, you may have to purchase a new lock. The cost (depending on the lock model) will be anywhere from $10.00 to $20.00 per key, along with shipping charges. If you know the key number, you can email it to us, along with the lock model, and we will determine if we can get additional keys for you. If your hardware store cannot get one for you, please check with a local locksmith. How can I get a new key for my lock if the locksmith/hardware store could not find a replacement? It is not always possible to get a replacement key for every model of lock.Your best bet is to get your existing key duplicated at a store that offers key replacement/ duplication services, or your local locksmith. I need additional keys for my padlock.Please make sure you record your NEW combination in a safe place. *Once the lock is set, there is no way to open it without the combination. It's most likely that you will need to purchase a new lock. Is there any way to reset this lock back to '0' and assign a new combo? Unfortunately, this lock is not resettable without knowing the combination that was assigned by the owner. Now, I do not know the correct combination.

Someone was playing around with my resettable combination lock and accidentally reset the combination.That is why are are unfortunately unable to open your combination lock without knowing the programmed code. How do I obtain the combination that I use for personal use? The ABUS combination mechanism is extremely complicated and secure.

Master lock combination forgot